Faul Productions B.V., registered in the commercial register under number 57151679, and located at Grote Tocht 44, 1507 CG Zaandam, the Netherlands organizes events and festivals, for example Mystic Garden.
We may collect your personal data when you visit our web site, order or purchase a ticket, our products or services, visit our event or festival and when you are in contact with us. This Privacy Statement applies to the collection and processing of the personal data of you, visitors and customers of Faul Productions events and festivals and users of our web sites and social media channels.
Faul Productions attaches great importance to protecting the privacy and security of your personal data. We will process your personal data in accordance with the EU General Data Protection Regulation, and local Dutch privacy law.
THE PRIVACY PRINCIPLES OF FAUL PRODUCTIONS
We handle data protection and privacy in accordance with below privacy principles:
WHO IS RESPONSIBLE FOR THE PROCESSING OF PERSONAL DATA?
Faul Productions B.V. is responsible for processing your personal data. You can find our contact details at the end of this Privacy Statement.
WHY DO WE COLLECT YOUR DATA?
We collect your personal data as required, generally:
WHAT PERSONAL DATA DO WE PROCESS?
Faul Productions may process the following items of your personal data:
WHAT IS THE GOAL OF COLLECTING YOUR PERSONAL DATA?
We process your personal data with the aim of:
NEWSLETTERS AND OTHER COMMERCIAL COMMUNICATION FROM US
Provided you have indicated that you wish to receive it by pre-registering for the event and our services, we will inform you on new events, festivals, products, services and other promotional activities by sending you our newsletter. You always have the option to opt-out of receiving further commercial communications from us by using one of the following options:
When you unsubscribe to commercial communications from us, we will remove you from the mailing list as quickly as possible. Clicking the ‘unsubscribe’ link at the bottom of the Faul Productions e-mail is the fastest and automated way to unsubscribe.
Please note that, if you unsubscribed from our commercial emails list, we may still send you service emails about the event you purchased a ticket for, for example on location, traffic, line-up and other service information.
We inform you that during our events and festivals, cameras may be present to record footage for after movies of the events. We also may use security cameras at our events and festivals for your safety and the safety of our staff. Security cameras will be clearly visible. Security images are automatically erased after 7 days, unless an incident has occurred, in which case the period will be extended under strict conditions. Only a limited number of trained staff members has access to surveillance images. The images may be provided to the police and judicial authorities in case of incidents.
Contact customer service
You may contact us via the chat on our web site or via email@example.com.
In that case, we will collect your name, e-mail address (and any additional data you may provide us with), the content of correspondence and conversation notes and call recording in case of telephone contact to be able to respond to your questions or comments or to provide better service and for training purposes.
We use technology service providers such as Google Analytics to collect statistics from our web sites. The purpose of this service is to give us a clear overview of visitor flows, traffic sources and pageviews. Based on this information we can improve our web sites and improve your experience on our web sites. We may participate in interest-based advertising. As described above, we may automatically collect data regarding how you browse web sites, use applications, and shop in order to enhance your customer experience, improve our customer service, and provide you with communications and promotions from us or others. The objective of interest-based advertising is for us to show you ads that are more relevant to your interests, for example on social media channels (For example on Facebook, Instagram, TikTok). You can limit our and our partners’ ability to collect and use your data for these purposes. To opt out of receiving interest-based advertising, click on either of the following links: www.networkadvertising.org or www.aboutads.info.
To successfully opt out, you must have cookies enabled in your web browser. Please note that if you choose to opt out, you may continue to see ads on our web sites and receive communications from us, but such ads and communications will not be based on how you browse and shop. As described above, you can also prevent automatic collection of some data by disabling cookies on your web browser.
Legal grounds FOR PROCESSING PERSONAL DATA
The legal grounds for processing this personal data (depending on the person and the circumstances) are:
With this, we refer to a legitimate interest as described in article 6, paragraph 1, sub paragraph f of the EU General Data Protection Regulation. We have performed a balancing test to weigh the legitimate interests of Faul Productions against your interests, rights and freedoms. We deem that the processing is necessary to achieve our interests. It is relevant to state that the breach of your privacy rights and freedoms is minimised because, wherever possible, we use pseudonyms, aggregate and only a limited number of staff have access to your personal details only when required to exercise their duties. We safeguard your personal details (see ‘How do we protect your personal data’ below). Considering the above, we assess that there are no interests, rights or freedoms that are more important to you than the legitimate interest of us to conduct our business to the best of its ability.
HOW DO WE PROTECT YOUR PERSONAL DATA?
Faul Productions has taken appropriate technical and organisational measures to protect your personal data against loss or any form of unlawful processing. We protect your personal data using security measures, including secure storage.
Faul Productions will only store your personal data for as long as required for the specific purpose of the data. We store marketing related personal details for two years after your last contact with us. Invoices are stored for at least 7 years in compliance with local tax laws. We will remove personal data earlier if you request us to remove your personal details, unless another law prevents us from doing so. The personal data will be deleted or anonymized two years after the end of the event. When you have indicated that you wish to receive the newsletter of the event, the data will not be deleted or anonymised.
DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
We do not sell your personal data to third parties. In some cases, we need to share your data with third parties, for example, in the context of performing an agreement, to help us providing our event, festivals, products and services, or to send out marketing messages, including:
We put a Data Processing Agreement in place with these companies. In the event that our suppliers or third parties we work with are based in a country outside of the European Economic Region (EER) or store their data outside of the EER, we have an agreement with these parties to protect privacy in a way that is similar to data protection in the EER, such as the EU Standard Contractual Clauses. We may also supply your personal data to third parties in order to comply with laws and regulations or in the context of legal proceedings, a court order or other writ of execution.
We use functional, analytical and tracking cookies and similar techniques. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit the website. We use functional cookies with a purely technical functionality. These are necessary and are always placed. These ensure that the website works properly and that, for example, your preferred settings are remembered. In addition, we place analysis or tracking cookies that track your surfing behaviour so that we can offer customized content and advertisements. These analysis/tracking cookies belong to us and to third parties (for example Facebook, Google). On your first visit to our website, we have already informed you about all cookies and we have asked for your permission to place analysis/tracking cookies. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.
YOUR PRIVACY RIGHTS
You have the right to ask us for access to the personal data that we have stored about you. You have the right to request:
If you would like to know more or would like to invoke your rights, please contact us at firstname.lastname@example.org.
We may change and update this Privacy Statement from time to time. You may always view the latest version of the Privacy Statement on our web site. We advise you to visit this web site regularly to determine whether you have the most recent version of the Privacy Statement, and that you do so whenever sharing your personal data with us. This Privacy Statement was last changed on 17 January 2023.
Minors providing personal data
In general, our events, festivals, products and services are not targeted at minors. The age threshold of minors for obtaining parental consent is established by each EU Member State and can be between 13 and 16 years. Minors may only provide personal data to us if they have written consent from one of their parents or a legal guardian.